Privacy Policy

Last updated: January 2026

SoccerShop (soccer-shop.co.za) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. By using our website, you agree to the practices described here.

Who We Are

SoccerShop operates under South African law and is subject to the National Gambling Act 2004 and oversight by the National Gambling Board (NGB). Our registered address and contact details are available on request. If you have any questions about this policy, email us directly at [email protected].

What Information We Collect

We collect information you give us directly when you register an account, make a deposit, or contact our support team. This includes your full name, ID number, date of birth, residential address, email address, phone number, and payment details. We need this to verify your identity and comply with South African anti-money laundering (AML) requirements.

We also collect information automatically when you browse our site. This includes your IP address, device type, browser, pages visited, and session duration. This helps us keep the site running properly and understand how people use it.

Why We Use Your Information

To verify your identity and age (you must be 18 or older to use this site)
To process deposits and withdrawals in South African rand (ZAR)
To comply with FICA, POPIA, and NGB regulatory requirements
To detect fraud and protect your account
To send you account-related communications and, where you've opted in, promotional offers
To improve our website and services based on how you use them

POPIA Compliance

SoccerShop complies with the Protection of Personal Information Act (POPIA). You have the right to access the personal information we hold about you, request corrections, and in certain circumstances request that we delete your data. To exercise any of these rights, contact our Information Officer at [email protected]. We'll respond within a reasonable time and no later than 30 days.

Sharing Your Information

We don't sell your personal information to third parties. Full stop. We may share your data with payment processors, identity verification providers, and regulatory bodies where required by law. Any third party we work with is contractually required to protect your information and use it only for the specific purpose we've engaged them for.

How We Keep Your Data Safe

We use industry-standard encryption (SSL/TLS) across our site. Your payment details are handled by PCI-DSS compliant processors and are never stored on our servers. We restrict internal access to your personal data to staff who genuinely need it to do their jobs.

How Long We Keep Your Data

We're required by South African law to retain certain records for a minimum of five years after your account is closed. After that retention period, your data is securely deleted or anonymised.

Your Rights

Under POPIA, you have the right to know what data we hold, to correct inaccurate data, to object to certain types of processing, and to lodge a complaint with the Information Regulator of South Africa. You can reach the Information Regulator at inforeg.org.za.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page. If the changes are significant, we'll notify you by email or through a notice on the site.

Gambling is for entertainment. If you feel your gambling is becoming a problem, contact the South African Responsible Gambling Foundation on 0800 006 008. 18+ only.